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15 Haziran 2021

Gartner Report: Top Trends in Retail Digital Transformation and Innovation for 2021

According to Gartner, “63% of retailers expect to spend more on business intelligence/data analytics, and 35% on artificial intelligence.”

Gartner has identified seven key trends that retail CIOs must recognize and understand when advising the business on technology investments. To some extent, these trends were in evidence prior to COVID-19, but the pandemic has dramatically increased their importance to retailers’ efforts to meet and exceed customer expectations.

To get the complimentary access Gartner Report: Top Trends in Retail Digital Transformation and Innovation for 2021, fill the form.

Gartner Top Trends in Retail Digital Transformation and Innovation for 2021, Kelsie Marian, Miriam Burt, Max Hammond, Hanna Karki, Robert Hetu, Sandeep Unni,5th February 2021.

Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

SALESFORCE FOR RETAIL

Salesforce’s a cloud-based shopper experience platform that combines all your customer data, and enables your people to rally around that 360-degree view. It’s really a mixture of retail technology and customer engagement tools – with the power of AI, automation and personalisation – to help you create the kind of journeys that win shopper loyalty.

Salesforce offers a wide range of solutions optimised for the retail industry. Retailers find the most powerful combination is our Commerce, Marketing and Service products. Powered by the Salesforce platform, this trio enables them to have a single view of the customer on any channel, any time. However, Salesforce offers a wide range of products that can supercharge your shopper experience and differentiate you from the competition.

Register for the report


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