12 February 2021
27 January 2021
STATE of the CONNECTED CUSTOMER – 4th Edition
Insights from 15,000+ consumers and business buyers worldwide on unprecedented shifts in customer expectations and behavior For the fourth edition [...]30 December 2020
IDC & INSPARK Infobrief
Improving Customer Experience with Digital Approaches IDC forecasts that worldwide spending on digital transformation (DX) initiatives will exceed $1.3 trillion [...]
27 September 2020
From CRM to CEP: The evolution of leading Customer Engagement Platforms – Ovum’s 2019-20 Report
In the age of the customer, excellent customer experiences are the only sources of competitive differentiation. A new evolution has [...]
27 September 2020
IDC MARKET PERSPECTIVE COVID-19: Factoring in the Impact on Industry
This IDC Market Perspective outlines and discusses IDC’s views on the impacts and effects of Covid-19 by industry and region. [...]
27 September 2020
