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30 December 2020

IDC & INSPARK Infobrief

Improving Customer Experience with Digital Approaches

IDC forecasts that worldwide spending on digital transformation (DX) initiatives will exceed $1.3 trillion by the end of 2020. Even though the global pandemic is ongoing, direct DX investments will rise at a compound annual growth rate (CAGR) of 15.5% from 2020 to 2023 to total $6.8 trillion. Companies will build on their existing strategies and investments to become digitally-oriented enterprises.

Organizations that implement new digital business models and successfully execute enterprise-wide strategies on digital platforms will be well positioned for continued growth in the new economy.

This infobrief is a great source of information for digital approaches to customer experience. Fill the form to get the IDC & INSPARK Infobrief –
Improving Customer Experience with Digital Approaches.

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