In the insurance industry, Agency Management, Sales and After Sales services must be realized with a focus on efficiency. Especially with the increase in competition in the insurance sector over the years, the acceleration of being the most preferred insurance company has increased. At this point, from the Agency network to the headquarters of the insurance company, collecting information about customers in one place, ensuring that customers have access to all kinds of information regarding policy and retirement contracts as soon as possible, taking into consideration the demands, suggestions and complaints and recording solutions with precision is gaining importance.
Salesforce Solutions for the Insurance Industry
Salesforce provides solutions to insurance customers and agencies with the diversity of channel management in Service Cloud and Sales Cloud and online services. Live Agent, Knowledge Base, Salesforce Inbox solutions provide more efficient services to customers through different channels.