AI + CRM + Data

AI Agents and Next-Generation Customer Service With Salesforce State Of Service Data

Customer service is entering a new era in which artificial intelligence is placed at the center of daily operations. Salesforce’s [...]

The Age of Trustworthy AI: No Scale Without Trust

This week, we’re focusing on the question that will define the future of AI projects: is it enough to simply [...]

The Partnership Taking Agentforce from Idea to Real Business Outcomes: FDE Partner Network

AI agents are no longer just an exciting idea for the future. Companies today are redesigning many processes with Agentforce, [...]

A New Experience Layer in Retail: The Age of AI Agents with Alista

Artificial intelligence in the retail world is no longer just a supportive feature added to digital channels. It is transforming [...]

Hot Off the Press from London: What Was Discussed at Agentforce World Tour 2026?

We took notes for you. Salesforce’s biggest UK event of the year, Agentforce World Tour London 2026, was shaped this [...]

CRM in the Age of Agents: Redesigning the Customer Experience

For many years, CRM was positioned as the memory of organizations. It stored data, made processes visible, and recorded the [...]