One of the biggest challenges businesses face today is meeting increasing demand with limited human resources. This is where Salesforce’s “agentic enterprise” concept comes into play: a business model in which humans and AI agents work side by side, unlocking capacity and re-accelerating growth.

At Inspark, we embrace this vision and take the following five critical elements as our guide on the digital transformation journey.

1. Start small, move fast

Salesforce’s experience shows that launching a massive operation with hundreds of agents at once can reduce adoption and blur results.

That’s why at Inspark, our priority is to choose “Hero Agent” use cases that solve clear business problems, have high impact, and offer measurable returns. This allows us to bring human–agent collaboration to life early and visibly.

2. Test, adjust, repeat

Technology alone is not enough; implementing it correctly is what matters. Salesforce notes that its first agents did not perform optimally, emails lacked personalization, and agents needed to be adapted based on context.

We therefore establish continuous feedback loops, monitor agent performance, and optimize human–agent interaction.

3. The right data is “gold”

For agents to work effectively, they need reliable, organized, and unified data accessible from a single source. In Salesforce’s experience, siloed data created obstacles for the solution.

We aim to move our customers’ data into a “single source of truth,” strengthen data management, and enable AI agents to play an active role in business workflows.

4. Measure value and impact

Proceeding without measuring the return on technology investment is risky. Salesforce has created KPIs and a real-time monitoring dashboard to clarify how agent usage connects with departmental processes.

We also define what and how we will measure at the start of every project, and we continuously track metrics such as adoption rate, efficiency gains, and user satisfaction.

5. Adopt New Ways of Working

Agentic transformation is also about organizational culture and ways of working. Salesforce highlights the importance of breaking down silos between business units and integrating technology into business processes.

We transition into this new model step by step together with our customers, bringing IT, sales, marketing, and service teams under a shared vision.

At Inspark, we are ready to bring the power of “human + agent” collaboration into your business, using these lessons as our guide throughout your digital transformation journey. Let’s first identify a clear pilot use case, then test and scale the processes. We are here to move forward with you on the path to the Agentic Enterprise.

For more details and form: https://www.inspark.com/en/inspark-contact-us/