The logistics sector today is no longer limited to transportation and warehousing activities; it also sits at the heart of customer experience, operational efficiency, and digital integration. Increasing customer expectations, global competition, and rapidly changing supply chain dynamics are driving logistics companies to view digital transformation not as a choice, but as a necessity. This is exactly where Salesforce’s industry-specific solutions for logistics come into play.
Salesforce’s impact on the logistics industry is evident not only in operational processes but also in tangible business results. Companies using Salesforce reported a 31% increase in customer satisfaction, a 35% growth in sales revenue, and a 32% improvement in employee productivity. These figures clearly demonstrate that logistics companies embracing digitalization with the right technology are not only enhancing customer experience but also boosting profitability and securing a sustainable competitive advantage in the industry.
Source: Salesforce
Salesforce unifies every process — from transportation to warehousing, fleet management to customer service — on a single platform. With real-time customer management, companies can provide end-to-end transparency for their clients; automation enhances operational efficiency, while advanced reporting and forecasting tools enable faster and more accurate decision-making. The Customer 360 approach, in particular, allows logistics companies to know their customers better and deliver highly personalized services.
At Inspark, we successfully adapt Salesforce’s powerful infrastructure not only to the logistics sector but also to the fleet and car rental industries. With projects implemented in collaboration with leading brands in Turkey and the region, we have accompanied the digital transformation journeys of logistics companies such as Fevzi Gandur Logistics, U.N. Ro-Ro, and Boltas, as well as vehicle rental companies including VDF Filo, DRD Filo, and Vavacars.
Through these partnerships, we have not only enhanced operational efficiency but also made a significant difference in customer satisfaction. As a result, companies providing transportation or rental services have transformed into customer experience–oriented, data-driven, and sustainable business models that lead their industries.
What sets Inspark apart is not simply being a technology provider, but combining deep industry expertise with the flexibility of Salesforce to build solutions uniquely designed for logistics companies. With more than 30 years of consulting experience and the confidence of being Türkiye’s first Salesforce partner, we enable end-to-end digitalization in the logistics industry.
Today, success in logistics means delivering the right service, at the right time, and in the right place. On this journey, together with Salesforce, Inspark is building the future of logistics.
For more details and to get started: https://www.inspark.com/en/industries/logistics/
