{"id":31250,"date":"2025-02-27T18:32:56","date_gmt":"2025-02-27T15:32:56","guid":{"rendered":"https:\/\/www.inspark.com\/?p=31250"},"modified":"2025-02-27T18:46:53","modified_gmt":"2025-02-27T15:46:53","slug":"salesforce-state-of-commerce-3rd-edition-2","status":"publish","type":"post","link":"https:\/\/www.inspark.com\/en\/salesforce-state-of-service-6th-edition","title":{"rendered":"Salesforce State of Service – 6th Edition"},"content":{"rendered":"[vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_single_image image=”31253″ img_size=”full” css=””][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text css=””]Insights from over 5,500 customer service professionals worldwide on support in the AI era.<\/p>\n

What You\u2019ll Find in This Report<\/strong><\/p>\n

Salesforce surveyed over 5,500 service professionals worldwide to discover:<\/p>\n

\u2022 How service organizations are adapting to rising customer expectations
\n\u2022 Which metrics and channels are most important to high-performing service leaders
\n\u2022 How artificial intelligence (AI) is reshaping roles and operations due to rounding, not all percentage totals in this report sum to<\/p>\n

Who Salesforce Surveyed<\/strong>
\nIn this report, the following respondent groups.
\nDecision Makers Service:<\/strong> vice presidents, directors, and team leaders
\nService Operations:<\/strong> Service professionals who oversee operations and equip internal teams with tools, systems, and processes
\nAgents:<\/strong> Frontline employees who support customers from the employee\u2019s home, store, or office
\nMobile Workers:<\/strong> Frontline employees who provide support in the field, at the customer’s home or business \u2014 in-person or virtually
\nService Professionals:<\/strong> All survey respondents, inclusive of all groups above<\/p>\n

Fill the form to get the Salesforce State of Service – 6th Edition[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_padding_top=”30px” rt_padding_bottom=”30px” rt_padding_left=”30px” rt_padding_right=”30px” rt_bg_color=”#0099df”][vc_column_text]\n

Yes, I’d like to read the report.<\/h4>\n[\/vc_column_text][vc_column_text css=””]