{"id":27966,"date":"2020-12-30T19:24:52","date_gmt":"2020-12-30T16:24:52","guid":{"rendered":"https:\/\/www.inspark.com\/?p=27966"},"modified":"2022-04-21T23:46:44","modified_gmt":"2022-04-21T20:46:44","slug":"idc-inspark-infobrief-improving-customer-experience-with-digital-approaches","status":"publish","type":"post","link":"https:\/\/www.inspark.com\/en\/idc-inspark-infobrief_improving-customer-experience-with-digital-approaches\/","title":{"rendered":"IDC &#038; INSPARK Infobrief"},"content":{"rendered":"[vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_single_image image=&#8221;27952&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column width=&#8221;1\/2&#8243; rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_custom_heading text=&#8221;Improving Customer Experience with Digital Approaches&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]IDC forecasts that worldwide spending on digital transformation (DX) initiatives will exceed $1.3 trillion by the end of 2020. Even though the global pandemic is ongoing, direct DX investments will rise at a compound annual growth rate (CAGR) of 15.5% from 2020 to 2023 to total $6.8 trillion. Companies will build on their existing strategies and investments to become digitally-oriented enterprises.<\/p>\n<p>Organizations that implement new digital business models and successfully execute enterprise-wide strategies on digital platforms will be well positioned for continued growth in the new economy.<\/p>\n<p>This infobrief is a great source of information for digital approaches to customer experience. Fill the form to get the IDC &amp; INSPARK Infobrief &#8211;<br \/>\nImproving Customer Experience with Digital Approaches.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_padding_top=&#8221;30px&#8221; rt_padding_bottom=&#8221;30px&#8221; rt_padding_left=&#8221;30px&#8221; rt_padding_right=&#8221;30px&#8221; rt_bg_color=&#8221;#0099df&#8221;][vc_column_text]\n<h4 style=\"color: #ffffff; text-align: left;\">Yes, I&#8217;d like to read the report.<\/h4>\n[\/vc_column_text][vc_column_text]<iframe loading=\"lazy\" id=\"sizetracker\" style=\"border: 0;\" src=\"https:\/\/www2.inspark.com\/l\/342241\/2020-12-30\/3kh5fc \" width=\"100%\" height=\"650px\" frameborder=\"0\"><\/iframe><\/p>\n<p><script>\/\/ <![CDATA[ iFrameResize({log:false}) \/\/ ]]><\/script>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;default&#8221; 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