{"id":21748,"date":"2017-10-28T01:35:01","date_gmt":"2017-10-27T22:35:01","guid":{"rendered":"https:\/\/www.inspark.com\/?p=21748\/"},"modified":"2019-01-11T02:29:31","modified_gmt":"2019-01-10T23:29:31","slug":"tog-salesforce-customer-success-story","status":"publish","type":"post","link":"https:\/\/www.inspark.com\/en\/tog-salesforce-customer-success-story\/","title":{"rendered":"TOG Customer Success Story"},"content":{"rendered":"[vc_row rt_row_background_width=”fullwidth” rt_row_content_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted” bg_type=”image” parallax_style=”vcpb-default” bg_image_repeat=”no-repeat” bg_image_size=”initial” bg_override=”full” type=”vc_default” full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1467716716170{margin-top: -45px !important;}”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll” offset=”vc_hidden-sm vc_hidden-xs”][vc_custom_heading text=”\u201cWith the transfer of TOG\u2019s data to Salesforce, reports on the workforce and the contribution of young volunteers to the community have gained a form that can be evaluated more effectively.\u201d” font_container=”tag:h4|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_empty_space height=”10px”][vc_custom_heading text=”Derya K\u0131l\u0131\u00e7alp \u2013 Manager, Resource Development and Communication Department – TOG” font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_empty_space][vc_single_image image=”21752″ img_size=”full”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted” margin_top=”50px”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_custom_heading text=”Community Volunteers Foundation
\nCustomer Success Story” font_container=”tag:h4|text_align:left”][vc_empty_space][vc_column_text]\u201cThe\u00a0Community Volunteers Foundation<\/strong>\u00a0is a non-governmental organization which works for social peace and change by offering opportunities for young people to produce social benefits and creating opportunities for young people to develop social responsibility projects. We carry out all our collaborationships with the stakeholders that share our mission and agree on our values. It is very important for us to work and develop our CRM Project with Inspark who understand our values.<\/em><\/p>\n

During the implementation and adaption of the Salesforce CRM, Inspark consultants were always on our side with their solution-oriented working approach. During the time we worked together, I can say that Inspark is made up of experts with high technical knowledge and experience on CRM modeling.\u201d<\/p>\n

Zafer Sevim, Community Volunteers Foundation, Digital Communications Coordinator<\/strong>[\/vc_column_text][vc_empty_space][vc_single_image image=”21766″ img_size=”full”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]\n

Community Volunteers Foundation \u2013 Believing in the Power of Youth for Social Change<\/h3>\n

Founded by a group of young people and adults in 2002,\u00a0the Community Volunteers Foundation<\/a>(TOG) works with thousands of volunteers who reach hundreds of thousands of people in 80 cities in Turkey. Community Volunteers Foundation set out with the mission of empowering the youth in order to achieve social peace, solidarity and change together with the youth.<\/p>\n

TOG has more than 60,000 volunteers, coordination centers and youth centers in different cities.[\/vc_column_text][vc_empty_space][vc_single_image image=”21773″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]\n

Donor Relations and Voluntary Network Management<\/h3>\n

The Community Volunteers Foundation needed a system to reach out to potential donors and manage their most valuable asset, the volunteer network of the organization.<\/p>\n

Turkey’s collection of contact details of volunteers coming together as many student clubs at universities in the city and there was a need for a quick and easy updating infrastructure. Manual data entry and updating were time-consuming, business efficiency was not achieved and it was not possible to analyze it. Projects and training made by volunteers were not monitored within the program. It was important that project and volunteer information was recorded in a single system and that all necessary information was immediately available. The infrastructure required for reporting was not available. The lack of an integrated structure of volunteers for the training and various work applications slowed down the process. The volunteer network management emerged when the size of the information, the need to catch up with the speed of arrival and change, came to an extreme.<\/p>\n

Working with the principle of transparency and accountability, TOG received support for this knowledge and relationship management, which it established with its donors.[\/vc_column_text][vc_empty_space][vc_single_image image=”21764″ img_size=”full”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]\n

Integrated Volunteer Tracking System and Task Management with Salesforce<\/h3>\n

TOG started to search for suitable software, found the non-profit organizations\u2019 preferred CRM solution and contacted\u00a0Inspark, the Salesforce Turkey Reseller Partner<\/a>. The flexible infrastructure of\u00a0Salesforce Platform<\/a>\u00a0and the CRM Project implementation experience that Inspark had with associations and foundations have been influential in the TOG\u2019s decision-making process.<\/p>\n

With\u00a0Salesforce CRM<\/a>, an integrated system was set up to monitor volunteer information, and a structure was created in which the information about volunteers was transferred to the system by employees. Volunteer organizations, volunteers, projects, events and all other work created under the \u201caccount\u201d structure and recorded in Salesforce CRM. The ability to manage information about TOG\u2019s employees, volunteers, projects, trainings and participants in a single system enabled reporting.[\/vc_column_text][vc_column_text css=”.vc_custom_1524230126253{padding-top: 30px !important;}”]\n

Efficiency, Use of The Knowledge and Empowerment of Young People<\/h3>\n

\u201cWith the transfer of TOG\u2019s data to Salesforce, reports on the workforce and the contribution of young volunteers to the community have gained a form that can be evaluated more effectively through needs and findings. TOG believes in the importance of the social impact of its tangible assets and we are on the way to create an important synergy between knowledge and experience, making our data management more effective for the young volunteers.\u201d<\/em>
\nDerya K\u0131l\u0131\u00e7alp \u2013 Manager, Resource Development and Communication Department<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_empty_space height=”15px”][vc_separator style=”style-4″][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted” rt_padding_top=”0″][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_custom_heading text=”PROJECT DETAILS” font_container=”tag:h2|font_size:20|text_align:left” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal”][vc_row_inner rt_row_style=”global-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column_inner width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]Industry:\u00a0<\/span><\/strong>Non Profit<\/span><\/p>\n

Project: CRM\u00a0<\/span><\/strong>Volunteer Management, Community Engagement<\/span><\/p>\n

Project Duration:\u00a0<\/span><\/strong>10 Weeks for Phase I, 15 Weeks for Phase II<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]Modules \/ Functions:<\/span><\/strong>\u00a0Non Profit Success Pack<\/span><\/p>\n

Solution:<\/span><\/strong>\u00a0Volunteer Network Platform, Donor Relationship Management and Information System<\/span><\/p>\n

Project Year:<\/strong>\u00a02015-2016[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

“With the transfer of TOG\u2019s data to Salesforce, reports on the workforce and the contribution of young volunteers to the community have gained a form that can be evaluated more effectively.”<\/p>\n

Derya K\u0131l\u0131\u00e7alp – Manager, Resource Development and Communication Department<\/p>\n","protected":false},"author":2,"featured_media":23654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[405,475],"tags":[488,489,435],"class_list":["post-21748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success-story","category-ngo-non-profit","tag-derya-kilicalp-en","tag-tog-en","tag-toplum-gonulluleri-vakfi"],"yoast_head":"\nTOG Salesforce Customer Success Story - Salesforce Turkey INSPARK<\/title>\n<meta name=\"description\" content=\"With the transfer of Community Vounteers Foundation's data to Salesforce CRM, reports on the workforce have gained a form that can be evaluated more effectively. 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