It continues to expand its domestic and foreign market share every year by using state-of-the-art latest technologies, and by improving its product and service process. In aspirations to fully satisfy customer expectations, Y\u00fcnsa initiated the Salesforce CRM project with Salesforce Turkey Authorized Reseller INSPARK in 2016.[\/vc_column_text][vc_single_image image=”20266″ img_size=”full”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]With customers in more than 50 countries, it is crucial that Y\u00fcnsa sales office teams in Turkey, the United Kingdom, and Germany access the customer database quickly from a single point to achieve business productivity.<\/p>\n
Y\u00fcnsa wanted to its sales teams to have access to customer orders and production planning information anytime, anywhere, and possess the instant data transfer tools for operations. Thus, in 2016 it decided to invest in the salesforce.com CRM application, which offers corporate cloud computing solutions.<\/p>\n
B2B companies in the textile industry have complex business processes, when this is amplified with season preparations, last minute orders, and payment calendars that spread out for up to 12 months, sales and production teams end up spending a big part of their time on writing reports and on information exchange correspondence within the company.[\/vc_column_text][vc_single_image image=”20265″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]Designed and implemented according to Y\u00fcnsa\u2019s needs, Salesforce CRM has become the sales teams\u2019 only source of information to view sales and production data based on customer after it was integrated with the ERP system used at the factory. Sales efficiency has received a boost as sales representatives, or contact points with the company for customers, got instant access to order and production information related to the customer. Meanwhile, sales opportunity management in the CRM has improved production planning process.<\/p>\n
Employees saved time thanks to instant access to all customer-related information such as order, sample, special production, and payment. Customer satisfaction has soared with the prompt reaction to customer needs.<\/p>\n
A TURQUALITY participant, Y\u00fcnsa provides a flawless experience to domestic and foreign customers by applying a customer-centric approach in all its processes. Management is able to make fast decisions in production planning thanks to sales and production processes that are tracked live with reports and instrument panels.[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_separator style=”style-4″][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted” rt_padding_top=”0″][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_custom_heading text=”PROJECT DETAILS” font_container=”tag:h2|font_size:20|text_align:left” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal”][vc_row_inner rt_row_style=”global-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column_inner width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]\n
Industry:\u00a0<\/span><\/strong>Textile, Manufacture<\/span><\/p>\n Project: CRM\u00a0<\/span><\/strong>Customer Relationship Management<\/span><\/p>\n Corporate Software:\u00a0<\/span><\/strong>Salesforce.com<\/span><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text]Modules \/ Functions:<\/span><\/strong>\u00a0Sales Cloud<\/span><\/p>\n Solution:<\/span><\/strong>\u00a0CRM, Opportunity Management, CRM-ERP Integration<\/span><\/p>\n Project Year:<\/strong>\u00a02016[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" \u201cWe had very high expectations in our CRM project. Furthermore, we had a very limited time to implement it. However, a solution-focused attitude with total dedication throughout the process from the INSPARK team helped us considerably.\u201d<\/p>\n Sinan Yorganc\u0131gil, Marketing and Commercial Strategy Manager, Y\u00fcnsa<\/p>\n","protected":false},"author":2,"featured_media":25390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[405,478],"tags":[491,487,505,517,493],"class_list":["post-20858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success-story","category-manufacturing","tag-crm-en","tag-customer-success-story","tag-gamze-kose","tag-sabanci-holding","tag-yunsa-en"],"yoast_head":"\n