According to Gartner, “63% of retailers expect to spend more on business intelligence/data analytics, and 35% on artificial intelligence.”
Gartner has identified seven key trends that retail CIOs must recognize and understand when advising the business on technology investments. To some extent, these trends were in evidence prior to COVID-19, but the pandemic has dramatically increased their importance to retailers’ efforts to meet and exceed customer expectations.
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Gartner Top Trends in Retail Digital Transformation and Innovation for 2021, Kelsie Marian, Miriam Burt, Max Hammond, Hanna Karki, Robert Hetu, Sandeep Unni,5th February 2021.
Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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